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Step-by-step how-to guides, feature tutorials, and searchable FAQs for Customers, Solo Cleaners & Cleaning Teams.
Popular How-To Guides
How the Room Calculator & Duration Wizard Works
Learn how Agora calculates duration, room multipliers, and transparent pricing.
Customizing Room Checklists & Focus Zones
Add special room instructions, priority focus zones, and surface sensitivity preferences.
Lockbox Time-Window Security & 15-Minute Key Access
Encrypted lockbox storage, 15-minute arrival time release window, and key return verification.
Knowledge Base Articles
15 guidesHow the Room Calculator & Duration Wizard Works
Learn how Agora calculates duration, room multipliers, and transparent pricing.
Customizing Room Checklists & Focus Zones
Add special room instructions, priority focus zones, and surface sensitivity preferences.
Lockbox Time-Window Security & 15-Minute Key Access
Encrypted lockbox storage, 15-minute arrival time release window, and key return verification.
Payments, Escrow Pre-Auth & 20-Hour Cutoff
How escrow holds, 3DS2 biometrics, and the 20-hour cancellation cutoff window operate.
Express Same-Day Booking & Priority Dispatch (<12h Notice)
Book urgent same-day cleans with transparent +25% express surcharge and broadcast dispatch.
Setting Up Availability & 1-Tap Weekly Templates
Configure recurring weekly schedules, 1-tap template rotas, and block vacation dates.
Stripe Connect Onboarding & Bank Payout Schedules
Connect your UK bank account via Stripe Connect OAuth, verify ID, and set payout frequency.
Launching Promotional Discounts & Welcome Offers
Create first-time discount coupons, percentage deals, and off-peak rate incentives.
Enabling Out-of-Hours Requests & Custom Surcharges
Accept early morning, evening, or weekend cleans and set custom premium surcharge rates.
Offline Job Tracker, Room Checklists & Before/After Photos
How to check in, complete checklists, and take before/after photos with zero cell coverage.
Claiming Express Same-Day Cleans (+25% Express Surcharge)
How to receive push alerts, review 60-second atomic claim cards, and earn +25% express surcharges.
CleanerTeam Operating Modes: Self-Managed Peer Co-Ops & Organised Crew RBAC
Configure Self-Managed Peer Co-Ops (SELF_MANAGED) with transparent payout splits or Organised Crews (ORGANISED) with field cleaner financial masking.
Commercial Facility Pricing & Standby Partner Cover
Manage recurring office/facility contracts, consolidated VAT invoicing, and automated standby cover.
Account Security, Role Switching & Guest Mode
Switch between customer and cleaner mode, manage credentials, and GDPR account deletion.
Customer Satisfaction & Dispute Arbitration
Evidence-based photo review, 48-Hour Spotless Guarantee (Tier 1), and 30-Day UK CRA 2015 Mediation (Tier 2).
Frequently Asked Questions
Quick answers to common questions about bookings, security, and policies.
Legal Policies & Standards
Review our transparent marketplace terms, UK GDPR privacy standards, and fair cancellation policies.
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