Q: How do I update my profile information?

Go to the Profile tab in the app and tap the "Edit Profile" button. You can update your name, bio, and profile picture from there.

Question 1

How do I delete my account?

Accepted Answer

We respect your privacy and data rights. You can request account deletion directly within the Agora mobile app by following these steps:

Open the Agora application on your device.
Navigate to your Profile tab.
Scroll down to the Danger Zone section.
Tap on Deactivate Account.
Confirm the action in the dialogue that appears.

Note: Your account will be immediately deactivated and scheduled for permanent deletion after 30 days. You can reactivate your account within this period by simply logging back in.

If you no longer have access to the app or require assistance, please contact our support team at support@agora.cleaning.

Question 2

How do I update my profile information?

Accepted Answer

Go to the Profile tab in the app and tap the "Edit Profile" button. You can update your name, bio, and profile picture from there.

Question 3

How do I book a service?

Accepted Answer

Booking is simple! From the home screen, select the type of service you need (e.g., Cleaning), browse verified providers near you, and choose a time that fits your schedule. Payment is handled securely through the app.

Question 4

Do I need to provide cleaning supplies?

Accepted Answer

This depends on the service provider. Many professional providers bring their own equipment and eco-friendly supplies, which is reflected in their service rate. You can check the specific details in the provider's service offering or clarify with them via in-app chat before they arrive.

Question 5

How does provider availability work?

Accepted Answer

Availability is live and dynamic. Providers set their own working hours and manage their calendars in real-time. When you view a slot, you are seeing up-to-the-minute availability, ensuring that your booking is instantly confirmed without back-and-forth messaging.

Question 6

What are "Travel Buffers"?

Accepted Answer

To ensure reliability, Agora's intelligent scheduling automatically adds "travel buffers" between bookings. This system calculates transit time between locations, helping your provider travel stress-free and arrive at your door on time.

Question 7

How do I chat with a provider?

Accepted Answer

Once you have a confirmed booking or an open inquiry, you can use the secure in-app chat feature to discuss entry instructions, specific focus areas, or rescheduling needs. We recommend keeping all communication within the app for your safety and peace of mind.

Question 8

What is the cancellation policy?

Accepted Answer

You can cancel any booking free of charge up to 20 hours before the scheduled start time, and your pre-authorization hold is immediately released in full. Cancellations made between 20 hours and 2 hours before start time incur a 50% standby compensation fee to compensate the cleaner for their reserved schedule.

Question 9

Do I need to be home for the service?

Accepted Answer

It is recommended that you are home to let the provider in and discuss any specific requirements for the first visit. For recurring services, you can arrange entry details directly with your trusted provider via the in-app chat.

Question 10

Is my address safe?

Accepted Answer

Your privacy is paramount. Your exact address is only shared with the provider once a booking is confirmed. Prior to that, they see only a general area to determine travel time. We never sell your personal data to third parties.

Question 11

Is my payment information secure?

Accepted Answer

Absolutely. We use Stripe, a world-class payment processor, to handle all transactions. Your financial data is encrypted and never stored on our servers.

Question 12

What if I am not satisfied with the service?

Accepted Answer

Booking payments are securely pre-authorized and held via Stripe Connect. If you are not satisfied with a clean or agreed checklist tasks were missed, raise a dispute with photo evidence within 24 hours of job completion via Bookings > Report Issue / Dispute. Our trust and safety mediation team evaluates the photographic evidence and room checklists to facilitate fair proportionate partial or full refunds processed through Stripe.

Question 13

How are providers verified?

Accepted Answer

Agora is built on community trust. Providers earn their reputation through verified reviews and ratings from real local customers. We encourage you to explore their profiles and read feedback from your neighbors before booking.

Question 14

What is a "Provider Designed Profile"?

Accepted Answer

Unlike typical directories where you are just a name on a list, Agora empowers you to build a full-featured professional profile. You can showcase your specific skills, upload a portfolio of your best work, set your own service radius, and define your personal brand. It's not just a listing; it's your own business storefront designed to attract the right clients.

Question 15

How do providers get paid?

Accepted Answer

Providers receive direct payouts to their linked bank accounts via Stripe Connect. Payments are processed shortly after a job is successfully completed and verified.

Question 16

How can I become a provider?

Accepted Answer

Download the Agora app and sign up as a provider. You'll need to complete your profile, set your services and rates, and submit required documents for verification. Once approved, you can start accepting jobs immediately!

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